Bath Fitter - Pensacola, Florida

Jim Fee

Love the new shower. The install was a great experience, both Michael and Chris did a clean install. Both men were very polite and spoke highly of working for Bath Fitters. I was impressed that the entire job only took 6 hours. The sales representative Stephanie Morris also did a great job. She was very knowledgeable on the product and was able to answer all my questions and concerns.
Thank you for a great experience
Jim

Bill Hamilton

Michael and Chris from
Bathfitter, Pensacola, Florida did a great job installing the Tub to Shower Conversion today. They did it all under 7.5 hours. They explained to me the maintenance and cleaning of it as well as the warranty which is lifetime. Can't be happier with the job. Stephanie, the salesperson did a great job explaining everything regarding the shower. All 3 were very knowledgeable of everything.

Also if you have a VA rating the VA has a HISA grant that pays up to $6800 depending on your percentage. I am 100% so
I get the most.

Rosie Highers

Three years ago I had Bath fitters install a new liner in my bathroom. There were some issues with the install (3) liners before they got it right. There were still issues with the liner not stuck to the back of the tub, but I was done with complaining. They said that sometimes happens.
Now 5 months ago I noticed the grout was turning color between my tiles. I tried all kinds of cleaners and nothing helped. Meanwhile I had my kitchen remolded and when they tore down the wall you saw the backside of the tub. The bottom of the wall had rotted away and so did the floor that the tub was sitting on. The floor was also wet and had black MOLD. It was on a Friday so I could not do anything until Monday. I called Bath Fitters first thing Monday morning and talked to Shimmica. I told her to have someone call me back that day asap. NO ONE CALLED.
I called back and talked to Trish and told her to have someone at my house before 12:00 on Tuesday before the tub was removed. NO ONE CALLED. I called back on Tuesday and talked to Vicky and she sent me to another girl whose name I did not write down and she sent out an email that said “Call this lady asap she is going to call a lawyer.”
I got a phone call and Joe showed up at my house after the tub was removed and the walls were gone. I had MOLD in my house that needed to be removed. I needed my floor repaired that was holding my tub in place. We also found out that the tub liner was not the correct one for type of tub I had and mold on all 3 sides of the wall and all 3 sides were wet. The tub was pushing against my tiles and making them loose up to where they were leaking. The tub did not adhesive itself on the backside of the tub and If we were not remodeling we would have never known about the leak and the tub would have fallen through the floor.
I asked Bath Fitters for compensation for the cost to get the bathroom fixed. Do you think in your right mind that I would have bath fitters come into my house and do a shabby job again.

Claim Profile
Claim For: Rosie Higher
Claim Number: 1294
Branch: BFU365 - Pensacola, FL
EOI Reference: 365006026

I am writing to confirm that the claim is denied because Mrs. Higher opted to tear out our product and install another one without giving Bath Fitter a chance to come in and fix it. Consequently, the warranty is void.

I called to give them a chance and they never called me back when I called them 3 different times.

SAVE YOUR MONEY AND GO SOMEWHERE ELSE

Dale Brock

I cannot say enough good things about Bathfitter. The product is fantastic. Our installers Cody and Chris were both fantastic. They were very professional very friendly and did an awesome job. They explained everything to us and left everything clean as a whistle. Our bathroom looks fantastic. I also want to give a shout out to Isaiah. He was our first contact and he is absolutely fantastic as well. Thank you so much Bathfitter. We've been living with an ugly bathroom for 30 years or more and now it is beautiful.

Pat Ketring

Our installer Kenneth Springfield was very professional very nice and knowledgeable and answered all of our questions that we asked would recommend him for any job.

Glenda Weaver

My new walk-in shower is beautiful! Cody, Michael and Riley were courteous and professional. And they did a good "clean-up" when the work was finished. They were happy to answer questions and they explained all the knobs and handles. The walk-in shower is so much better than the tub that I had, which was a step-up and then step-down to get in.
Stephanie, who got me started with the process, was very kind and helpful, as were the installers. Thank you, BathFitter!

Ginette Sadler

Our installer Michael was outstanding. We love our new bathroom. Unfortunately sales and support are dearly lacking in communication skills. Michael was the only reason we did not cancel our entire order.

Edit … now am giving 5 stars, and wish I could give more. Joseph from the Pensacola office is wonderful, way to go for the win. I now could not recommend Bath Fitter enough, they go above and beyond

Patrick Lanza

Great job by the Installers Cody, Michael and Chris. They showed up on time, worked diligently, were polite and respective of the work area surroundings. New Tub and new Shower are fantastic. Kudu's to Isaiah , my sales representative. All are keepers. Thank you