Family Heating & Air - Freeport, Illinois

Carol F.

Fantastic! Bob, Dawn, Joe and crew. New HAVAC system, new A/C, hot water heater, water filter system, repaired the side of my house and anything else I needed was repaired or installed. They even installed a missing outside porch light for me. Seriously, cannot express enough, how much I appreciate their customer service and skills. I will always call Family Heating & Air and ask all my friends to do the same. Fair price for what I received in return.

Thomas J. M.

⭐️⭐️⭐️⭐️⭐️

Family Heating & Air exceeded our expectations with their service. They helped us resettle into our home by thoroughly cleaning our ducts for the first time in two decades, working tirelessly from dawn until dusk. They also replaced two furnaces, installed humidifiers, and serviced our garage heater while also identifying ways to improve our setup. The entire crew was professional, hard-working, and truly dedicated to ensuring everything was perfect. We feel confident in the quality and efficiency of our home’s heating and cooling now, thanks to their expertise. Highly recommended for anyone in Freeport, IL, and surrounding areas looking for trustworthy HVAC service!

Natasha E.

This company was wonderful for my first furnace replacement experience! They literally helped me from A to Z and had my new furnace and thermostat installed within 6 hours of my first initial phone call with them. Seriously can't beat that!

Lisa T.

This company always goes above and beyond for me. Installed furnace made sure I stayed warm by lending me a safe space heater before installation. Then most recently out to fix leaky hose for condensation to do with a/c. Highly recommend and friendly staff who never seem too busy for your needs!

Taylor R.

This place is amazing. Not only did they help me with my water heater, but with my air ducts, heater and a busted pipe under the house! They were so sweet, quick, professional and caring. They truly made me feel like family and gave me a great deal and made everything perfect and safe for me and my son. I can't thank them enough for all that they did. The lady I talked too was super informative, punctual and constantly kept me updated and with before and after pictures making sure I liked everything. My heater has been working wonderfully and my gas water heater has as well. I seriously will only be dealing with this company for all my problems! They are truly amazing people! I am so appreciative of them!

mitchell W.

Had a fantastic time using this company. They were very kind and efficient. Water heater went out and in the same day found me an affordable one and installed just in a couple of hours after I called them. I highly recommend using them! I will be for any of my future needs.

Steve G.

Best HVAC company I’ve ever used!

Over the years I have worked with about 7 or 8 HVAC companies and overall these guys are clearly the best. I had an unusual situation with an uncooperative warrantee company. The owner was very helpful and did whatever the warrantee company asked to prove the repair on my AC was necessary. The office staff was even more helpful and accommodating. She even got on a call with me and the warrantee company to resolve my issue. I can’t say enough for all they did and the patience they had. The customer service was outstanding.
The price was good and the installation went smoothly. The team that came out was very nice and they knew what they were doing.

I highly recommend this company.

Brendan C.

🌟 Delightful Experience with Family Heating & Air! 🌟

I recently had the pleasure of working with Family Heating & Air LLC when they replaced my furnace and AC unit. Let me tell you, it was an outstanding experience from start to finish!

Dawn: Dawn, one of their team members, was absolutely amazing. She went above and beyond to ensure everything went smoothly. Her friendly demeanor and willingness to fight for us with our Home Warranty company saved us hundreds of dollars. It’s rare to find such dedicated customer service these days, and Dawn truly stood out.

Bob, the Owner: I had the opportunity to meet Bob, the owner of Family Heating & Air. He was fantastic! Bob took the time to explain everything thoroughly, making it easy for me to understand. His wealth of information and genuine care for his customers left a lasting impression.

Efficient and Skilled Team: The installation team was top-notch. Smitty and Gavin were the main team. They worked efficiently, ensuring that our new furnace and AC unit were set up perfectly. Their attention to detail and professionalism were commendable.

Long-Term HVAC Partner: If you’re looking for a reliable, long-term HVAC partner, look no further. Family Heating & Air LLC has earned my trust, and I wholeheartedly recommend them to anyone in need of heating and cooling services.

Thank you, Family Heating & Air, for exceeding my expectations! 🙌

Carol F.

Fantastic! Bob, Dawn, Joe and crew. New HAVAC system, new A/C, hot water heater, water filter system, repaired the side of my house and anything else I needed was repaired or installed. They even installed a missing outside porch light for me. Seriously, cannot express enough, how much I appreciate their customer service and skills. I will always call Family Heating & Air and ask all my friends to do the same. Fair price for what I received in return.

Thomas J. M.

⭐️⭐️⭐️⭐️⭐️

Family Heating & Air exceeded our expectations with their service. They helped us resettle into our home by thoroughly cleaning our ducts for the first time in two decades, working tirelessly from dawn until dusk. They also replaced two furnaces, installed humidifiers, and serviced our garage heater while also identifying ways to improve our setup. The entire crew was professional, hard-working, and truly dedicated to ensuring everything was perfect. We feel confident in the quality and efficiency of our home’s heating and cooling now, thanks to their expertise. Highly recommended for anyone in Freeport, IL, and surrounding areas looking for trustworthy HVAC service!

Nicole S.

They have great customer service they came the same day I called. Very professional and had our air conditioning up and running in no time at all. Also they had very fair prices.

Natasha E.

This company was wonderful for my first furnace replacement experience! They literally helped me from A to Z and had my new furnace and thermostat installed within 6 hours of my first initial phone call with them. Seriously can't beat that!

Taylor R.

This place is amazing. Not only did they help me with my water heater, but with my air ducts, heater and a busted pipe under the house! They were so sweet, quick, professional and caring. They truly made me feel like family and gave me a great deal and made everything perfect and safe for me and my son. I can't thank them enough for all that they did. The lady I talked too was super informative, punctual and constantly kept me updated and with before and after pictures making sure I liked everything. My heater has been working wonderfully and my gas water heater has as well. I seriously will only be dealing with this company for all my problems! They are truly amazing people! I am so appreciative of them!